Terms and Conditions
Privacy policies
Service policies
Terms and Conditions
1. Introduction
Welcome to this website. By accessing or using this site, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the website.
2. Services Provided
This website offers access to educational content, digital products, online courses, community spaces, and private consultations. All content is provided for informational and educational purposes only.
3. Use of the Website
You agree to use this website for lawful purposes only. You must not misuse the website, attempt to gain unauthorised access, or interfere with its normal operation.
4. Intellectual Property
All content on this website, including text, course materials, downloads, and branding, is the intellectual property of the site owner unless otherwise stated. You may not reproduce, distribute, or share content without permission.
5. Payments and Refunds
All purchases made through the website (including digital prodects, courses, and consultation) are final unless otherwise stated. Any applicable refund policies will be clearly outlined at the point of purchase.
6. No Guarantees
While every effort is made to provide accurate and valuable information, no guarantees are made regarding results or outcomes from using the website, its content or services.
7. Limitation of Liability
To the fullest extent permitted by law, the website owner is not liable for any loss, damage, or outcomes resulting from the use of this website, its content, or services.
8. External Links
This website may contain links to external platforms (such as course platforms or payment systems). The website owner is not responsible for the content, policies, or operation of these external sites.
9. Changes to these Terms
These terms and conditions may be updated from time to time. Continued use of the website indicates acceptance of any changes.
10. Contact
If you have any questions regarding these Terms and Conditons, please contact us via the website.
Privacy Policy
Your privacy matters. This section explains what information we collect, how we use it, and what right you have when using this website and its services. While some information may be requested in order to access services, like payment details, these details are not collected by the site owner.
1. Information we collect
We may collect the following types of information when you use our services:
Personal Information: This may include your name and email address, and any other details you choose to provide when contacting us or using our services.
Basic Usage Information: We may collect basic information about how you interact with the website, such as when you access pages or submit forms. This helps us operate and improve our services.
2. How we use your information
We use your information to:
provide access to our services, products, and content
communicate with you, including responding to enquiries and sending updates
deliver email communications such as newsletters or bulletins (if you have subscribed)
improve and maintain the website and services.
3. Sharing of Information
We do not sell your personal information. We may share information only with trusted service providers who assist us in operating the website, delivering services, or supporting customers. Personal information may also be disclosed if required by law or to comply with legal obligations.
4. Cookies and Tracking Technologies
This website does not use cookies or tracking technologies. If this changes in the future, we will update this section to explain their use.
5. Data Retention
We retain your personal information only as long as necessary to provide our services, maintain records for legal or tax purposes, or comply with other legal obligations.
6. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you, request corrections or deletion, opt out of marketing communications, or withdraw consent for data processing.
Service and Product Terms
Services and Product Terms
User Accounts
You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
Courses
Access to courses is provided for personal use only. Course materials may not be shared, reproduced or or redistributed without permission.
Digital Products
All digital product purchases are final and non-refundable due to the nature of downloadable content.
Consultations
Consultation bookings require advance payment. Appointments may be rescheduled by either client or service provider with reasonable notice. No-shows or cancellations within 12 hours of the appointment are non-refundable and forfeited.
Confidentiality
Your confidentiality and privacy is important and will be respected. Personal information shared during consultations will not be disclosed to third parties, except where required by law.
Community
Access to any community spaces is subject to respectful and appropriate participation. Access may be revoked at any time in cases of inappropriate behaviour.
Purchase obligations and business liabilities
General conditions of sale (Leonie Wilcock/leoniewenglish)
These terms apply to services provided through the Leonie W English network, operated by Leonie Wilcock
Article 1: Scope of application
These general conditions of sale apply to all transactions concluded through the websites of the Leonie W English network. Is considered as "client" any natural or legal person placing an order with the company Leonie Wilcock/Leonie W English, validated via our secure payment platform, or any other approved payment system.
Users of Free Services: Users accessing free services, including email subscriptions, enquiry forms, and downloadable free resources, are not considered clients under these Terms and Conditions. These users may access informational content provided in good faith for general educational purposes. No contractual relationship is formed through the use of free services, and no purchase, payments, or service agreement is implied.
Article 1a: Age limit
Age restrictions apply.
The company Leonie Wilcock/Leonie W English network primarily provides services intended for adults and young adults (generally 16 years and over for exam preparation and interview preparation digital products, and strictly 18 years and over for coaching, consultations, workshops, and live services).
We aim to design our content for a mature audience capable of understanding the context and responsibilities of professional and educational development.
We do our best to ensure that access to services is appropriate for the intended audience. If we become aware that a user or customer does not meet the relevant age requirement, we may restrict access and, where applicable, issue a refund in accordance with our policies.
Article 2: Order
Any order placed on a website belonging to the Leonie W English network implies full and unreserved acceptance of these general conditions of sale.
Article 3: Price
Prices are indicated in Australian dollars (AUD), inclusive of any applicable taxes, unless otherwise stated. Prices do not include any additional processing fees where applicable.
Prices may be changed from time to time. However, the price applied to an order will be the price displayed at the time the order is placed.
Article 4: Payment
Payment is due immediately at the time of order, including for pre-order products where applicable.
Payment can be made by credit card (Mastercard or Visa).
Secure online payment is processed vis Stripe. Payment information is encrypted and transmitted securely using industry-standard encryption protocols.
The security of the payment processing system is the responsibility of Stripe, and the company cannot be held liable for the processing or storage of payment data handled by Stripe.
Article 5: Delivery
Delivery is made to the email address or account location provided when placing your order.
Please ensure that the email address entered is correct, including spelling, as this determines access to your product or service.
Access to digital products is granted upon successful payment confirmation.
In the case of technical issues preventing access to a product, we will take reasonable steps to ensure you receive access or a suitable resolution, which may include re-delivery or refund where appropriate.
Article 6: Protection of personal data
In accordance with applicable data protection laws, you have the right to access, correct, and request deletion of your personal data at any time.
By accepting these General Conditions of Sale, you acknowledge that you have read our Privacy Policy and consent to the collection and use of your data for the purposes of service delivery, customer management, and communication.
By providing your email address through our websites or services, you may receive emails containing information and/or promotional content relating to products and services offered by the Leonie W English network.
You may unsubscribe from these communications at any time by clicking the unsubscribe link included in each email.
All data is processed and managed in accordance with applicable data protection legislation.
Article 7: Company information Leonie Wilcock
Leonie Wilcock is a business registered in Australia.
Registered business details:
Leonie Wilcock
ABN: 85 316 224 039
Melbourne, Victoria, Australia
Contact email: hello@leoniewenglish.com