General conditions of sale (Leonie Wilcock/leoniewenglish)

These terms apply to services provided through the Leonie W English network, operated by Leonie Wilcock

Article 1: Scope of application

These general conditions of sale apply to all transactions concluded through the websites of the Leonie W English network. Is considered as "client" any natural or legal person placing an order with the company Leonie Wilcock/Leonie W English, validated via our secure payment platform, or any other approved payment system.

Users of Free Services: Users accessing free services, including email subscriptions, enquiry forms, and downloadable free resources, are not considered clients under these Terms and Conditions. These users may access informational content provided in good faith for general educational purposes. No contractual relationship is formed through the use of free services, and no purchase, payments, or service agreement is implied.

Article 1a: Age limit

Age restrictions apply.

The company Leonie Wilcock/Leonie W English network primarily provides services intended for adults and young adults (generally 16 years and over for exam preparation and interview preparation digital products, and strictly 18 years and over for coaching, consultations, workshops, and live services).

We aim to design our content for a mature audience capable of understanding the context and responsibilities of professional and educational development.

We do our best to ensure that access to services is appropriate for the intended audience. If we become aware that a user or customer does not meet the relevant age requirement, we may restrict access and, where applicable, issue a refund in accordance with our policies.

Article 2: Order

Any order placed on a website belonging to the Leonie W English network implies full and unreserved acceptance of these general conditions of sale.

Article 3: Price

Prices are indicated in Australian dollars (AUD), inclusive of any applicable taxes, unless otherwise stated. Prices do not include any additional processing fees where applicable.

Prices may be changed from time to time. However, the price applied to an order will be the price displayed at the time the order is placed.

Article 4: Payment

Payment is due immediately at the time of order, including for pre-order products where applicable.

Payment can be made by credit card (Mastercard or Visa).

Secure online payment is processed vis Stripe. Payment information is encrypted and transmitted securely using industry-standard encryption protocols.

The security of the payment processing system is the responsibility of Stripe, and the company cannot be held liable for the processing or storage of payment data handled by Stripe.

Article 5: Delivery

Delivery is made to the email address or account location provided when placing your order.

Please ensure that the email address entered is correct, including spelling, as this determines access to your product or service.

Access to digital products is granted upon successful payment confirmation.

In the case of technical issues preventing access to a product, we will take reasonable steps to ensure you receive access or a suitable resolution, which may include re-delivery or refund where appropriate.

Article 6: Protection of personal data

In accordance with applicable data protection laws, you have the right to access, correct, and request deletion of your personal data at any time.

By accepting these General Conditions of Sale, you acknowledge that you have read our Privacy Policy and consent to the collection and use of your data for the purposes of service delivery, customer management, and communication.

By providing your email address through our websites or services, you may receive emails containing information and/or promotional content relating to products and services offered by the Leonie W English network.

You may unsubscribe from these communications at any time by clicking the unsubscribe link included in each email.

All data is processed and managed in accordance with applicable data protection legislation.

Article 7: Company information Leonie Wilcock

Leonie Wilcock is a business registered in Australia.

Registered business details:

Leonie Wilcock

ABN: 85 316 224 039

Melbourne, Victoria, Australia

Contact email: hello@leoniewenglish.com